The products are delivered to the address specified by the customer on the purchase order (worldwide).
The consumer may, upon request, obtain sending an invoice to the billing address and not the delivery address by validating the election provided for this purpose on the order form.
The consumer is responsible for checking the condition of the packaging of the goods upon delivery and report any damage to the carrier on the delivery order, and society, within a week.
Regarding shipping, we work primarily with La Poste.
When we do a shipment, you will immediately receive an e-mail information.
LA POSTE
To minimize transportation costs, they are calculated based on the total weight of items ordered will be shipped by a service of La
Poste.
The consumer can choose between several modes of delivery:
- Ecopli (France & DOM-TOM): The transit time of a shipment is 3 to 5 days throughout France. Purchases of consumer travel to its
peril.
- Priority mail (France & DOM-TOM): the deadline for delivery of a consignment, on average, one day in all of France. Purchases of
consumer travel to its peril.
- Lettre MAX (France only): the deadline for delivery of a consignment, on average, one day in all of France. With Lettre MAX, the
consumer has a simple tracking service for distribution only and a fixed insurance and no options. Depending on the weight of goods to be
delivered, compensation changes (for example: <50g: 8 €,> 50 g: 11 €). For more information on the lettre MAX, visit the website of LA
POSTE.
- International economy mail (excluding France and DOM-TOM): The transit time of an item varies. Purchases of consumer travel to its
peril.
- Priority Mail International (excluding France and DOM-TOM): The transit time of an item varies. Purchases of consumer travel to its
peril.
We disclaim any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike.
If you wish another mode of transport (recommended, against signature, etc..) Thank you for contacting us by email (via the Contact Us
page).
Article 13: Delivery problems due to carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged parcel, broken product ...) must
be indicated on the delivery form of "handwritten reserves", accompanied by the signature of the client. The consumer will confirm this
problem by sending the carrier within two (2) working days from the date of delivery, registered mail with return receipt stating such
claims. The consumer must send a copy of this letter by email or by mail to: Céline ETIENNE
Service return
4 place René Char
Appt 16
31320 CASTANET TOLOSAN
Article 14: Delivery errors
14-a: The consumer must make to Céline ETIENNE same day delivery or later than the first business day after delivery, any claim
of error of delivery and/or non-conformity of goods in kind or in quality compared with the data on the order form. Any claim made after
this time will be rejected.
14-b: The formulation of this claim with Céline ETIENNE may be made by logging on our site. In the "View orders I have made" you
will find the reference of your order. You can ask your question in the "Contact Us" specifying the reference of your order.
14-c: Any claim not made in the rules defined above and within the time limits could not be taken into account and will release Céline ETIENNE any liability to the consumer.
14-d: Upon receipt of the complaint, Céline ETIENNE assign a number of exchange of the product (s) question (s) and communicate
by e-mail to the consumer. The exchange of a product can take place only after the allocation to the consumer of a number of exchange
according to the approach outlined above.
14-e: In case of error of delivery or exchange any product for exchange or refund will be returned Céline ETIENNE as a whole and
in its original packaging, Colissimo Recommended at the following address:
Céline ETIENNE
Service return,
4 place René Char
Appt 16
31320 CASTANET TOLOSAN
To be accepted, any return will be reported prior to the Customer Service Site www.line-perles.fr.
Mailing costs are borne by Céline ETIENNE, except where it would prove that the product does not match the original declaration
made by the consumer in the right of return. |
